Loading... Please wait!

National Courier Service | Same Day Delivery Management Specialist

last mile service Archives - Miami & Fort Lauderdale Courier & Warehousing | ASAP Courier & Logistics

last-mile-delivery-1200x800.jpeg

Few retailers actually deliver their own products. Last-mile delivery services carry products from a warehouse directly to customers.

This is where the phrase ‘last mile’ originated. Last-mile delivery has always been the most overlooked part of an e-commerce transaction. A package safely reaching its destination was considered a win.

But companies are now challenged to compete with disruptor brands like Uber and Amazon make delivery part of the customer experience. Here’s an overview of how last-mile delivery is changing shipping logistics.

Customer Service

Shippers can’t just focus on delivery routes and schedules. Last-mile delivery is changing to include customer service.

To remain competitive, shippers should have their eye on customer needs even after a package gets delivered. Following up on the delivery experience to help improve the experience is essential.

Expect to incorporate more data capture like surveys and star ratings in the future. E-commerce is driven by reviews and these reviews often focus on the shipping process.

Collecting data helps you improve your logistics strategy by finding hiccups in your delivery process. Look at customer feedback as a form of quality control to ensure your team is operating efficiently and professionally.  

Reports from customer surveys can also be used to manage customer expectations. Not every problem is a disaster on the shipping side.

A bad review might be the result of a lack of communication in the delivery process or store policy. Finding ways to educate customers on how your shipping process works will cut back on negative experiences. 

Bigger customer issues like lost packages can the symptom of a bigger operational problem. It’s best to catch these problems early before developing a reputation as untrustworthy brand.

Earning Trust

Last-mile delivery is the last line of defense for maintaining customer trust.  Shippers can expect last-mile delivery services to include more delivery visibility to keep customers engaged.

Uber set this trend with its vehicle tracking feature that allows customers to track drivers once they request transportation. Uber customers learn the driver’s name, make of the vehicle and the estimated time of arrival.

Customers now think this form of communication is the norm. A study by Digital Commerce 360 shows that 93 percent of customers want to be informed through every part of the delivery process.

Of the people surveyed, 98 percent said the shipping process is an important part of their brand loyalty. Brand loyalty is the way customers perceive your business.

Repeat customers happen when you offer the best price or discounts. But customers who are loyal to your brand give you repeat business regardless of price. 

Brand loyalists have the perception that your business brand is superior to everyone else. They’ll try more of your products and are less likely to shop around.  

A good last-mile delivery service helps companies create and maintain brand loyalists.

The Last-Mile Delivery Investment

Last-mile delivery services will need more access points to meet delivery demands. A growing trend is for companies to place fulfillment warehouses near urban centers.

This is very important in helping last-mile delivery drivers be more efficient. Long-distance warehouses are usually the result of cheap real estate options but drive up the cost of delivery.

Companies should expect to spend more on warehouse spaces closer to cities where deliveries are needed. Multiple warehouse locations in a metro area will soon become the norm.

The last mile portion of delivery accounts for around 50 percent of supply chain costs in the U.S. This number seems high until you factor in growing e-commerce trends.

Global e-commerce is at around $29 trillion in revenue. To manage this scale of products, last-mile delivery requires an investment. 

Better Data 

Smarter tech required for delivery visibility will offer data that makes last-mile logistics easier to manage. Analytics is the key to a good supply chain operation.

Companies use data from delivery drivers and warehousing teams to find holes in the assembly line process. Logistics managers can cut costs where operations aren’t efficient. 

This means cheaper delivery services in the long run. Analytics won’t create an overnight change in revenue, but give small businesses hope for competing with same-day shipping times down the road.

Better data in last-mile delivery also means fewer lost packages. Sensors in fresh foods and pharmaceuticals track the location of the package keeping it on the driver’s radar.

Managers can use automation to immediately react to damaged goods before customers post bad reviews. Lost packages will reduce with more comprehensive tracking tools that visibility at every delivery stop.

Fast and Furious

More than a quarter of the world’s population shops online. Same day and one-day delivery expectations are making last-mile delivery drivers find more ways to offer immediate order fulfillment.

Last-mile delivery companies will have to be collaborative to help shippers meet goals. The customer’s return experience will depend heavily on drivers who provide pickup services.

The simple act of allowing a customer to use a digital barcode instead of a printed label can make all the difference during a return experience.  

Choosing a Last Mile Delivery Service

Last-mile delivery is all about professionalism and trust. These should be the first qualities you look for when choosing a delivery partner.

Well trained drivers who behave professionally in residential neighborhoods are priceless. The last leg of the race is the most critical in proving to customers that your products are better than the rest. 

Set yourself apart with a strong last-mile delivery partner that builds revenue through brand loyalty. For more information about last-mile delivery services, check our blog for updates. 


best-courier-1200x800.jpeg

The trip from Miami to Fort Lauderdale doesn’t seem like such a daunting journey when looking at a map. After all, it is only 27 miles between the two coastal cities, an average trip of 29 minutes driving.

Obviously, this depends on the weather, the season, and the traffic conditions when you make the trek. 

But are there better ways to make the trip? Are there some things you can do along the way that might make your trip even more memorable? 

The answer is a resounding yes! The trip from Miami to Fort Lauderdale is filled with all kinds of attractions and routes you can take, both scenic and efficient.

Read on to learn more about the commute from Miami to Fort Lauderdale, the best routes to get there, and the things you can see along the way.

Miami To Fort Lauderdale: Best Routes

The first and most obvious way to get almost anywhere is to take the highway. After all, despite the higher speeds and antics of some unruly drivers, highways are actually safer when compared to rural roads. The same is true of the highway that runs between these two international hubs, interstate 95.

This highway runs directly to and from Fort Lauderdale from Miami, and on almost any occasion will be the fastest route between the two cities. This highway allows for fast, efficient courier services between the cities, as well as enables individuals to work in one place and live in another.

But what if you aren’t looking for the fastest, most efficient route? Sometimes you want a little beauty in your drive, and if you’re on the gorgeous East coast of Florida, what better time to do so?

If a scenic view is what you’re after, and you don’t mind a bit of a longer drive, you can always connect to A1A. This route takes you along the gorgeous Hollywood beaches and Fort Lauderdale, Bal Harbour, as well as famed Miami Beach itself, giving you access to all kinds of attractions along the waterfront.

I know what you may be thinking: attractions? On the route from Miami to Fort Lauderdale?

Yes, yes, yes! There are literally endless things to do between these two beachfront cities, including plenty of beachfront stuff! Read on to learn more about what you can find and do between Miami and Fort Lauderdale.

Attractions Between Fort Lauderdale And Miami

Miami and Fort Lauderdale are the pillars of Southeast Florida, and so it can be easy to overlook some of the many amazing places and attractions outside of them. 

Let’s take a look at some of these places.

The Aventura Mall

Located in the city of Aventura, roughly midway between Fort Lauderdale and Miami, the Aventura mall is like none you have ever seen before. 

It features three jaw-dropping stories of both domestic and international shopping, world-class dining in and around the mall, and intriguing individuals from all walks of life.

The Aventura mall will leave you shopping for days and sending items to virtually everyone you know. Fortunately, you can find a reliable courier service to help you accomplish all that!

Hard Rock Hotel & Casino

What better represents the culture and atmosphere of the Miami-Fort Lauderdale area than a hotel that literally has rock in its name? 

World-renowned for their star-studded guests and amazing memorabilia, this Hard Rock really takes the meaning of the term awesome to a new level.

After a long construction process, a new part of the Hard Rock that features a 450-foot tall guitar hotel opened up, aweing guests and spectators from miles away. 

This attraction truly has it all: for those that stay at the hotel, its world-class hospitality, amazing amenities, and the various pools and spas are just simply top-notch. 

For those that choose to visit, your experience can be just as astounding. For starters, the gambling floors are absolutely incredible, giving you the feeling of being on the Vegas strip itself. Further, you can grab an amazing meal at one of their quality steakhouses or buffet. 

Bottom line, there is no such thing as a bad time at the Hard Rock.

The Casino At Gulf Stream Park

This place is as important to visit for the scenery as much as it is for anything else that is there. For starters, coming into this place you will run into an absolutely enormous pegasus greeting you as you drive in. 

Following that view, you will ride into a beautiful area in what can only be described as taking a time machine trip back to when buildings were built like pieces of art, and streets were narrow and the entire place gives off a feeling of serenity. After exiting your car, you’ll find a variety of fine dining and shops to peruse.

But the main attraction comes in the form of a giant building that is the casino at Gulf Stream Park. The building is simply majestic, designed to awe, and it does just that. Inside the casino, you can frequently find horse races, slots, off-track betting, and poker, among other things.

The Beaches

If you don’t frequent the coast often, or even bodies of water often, it can be understandable for you to think that you have to go to the main beaches you always hear about (Miami beach).

But the truth of the matter is that some of the best beaches are the ones you have never heard of. Finding a beach between these two cities can often be much easier in terms of parking, finding a spot, and avoiding crowded areas. 

Courier And Logistics Services

The route from Miami to Fort Lauderdale can be relatively straightforward, or it can be a detour that yields amazing views and even more amazing attractions.

Finding the best route is kind of our forte. Our business excels in fast and efficient courier services of all kinds, even if your courier needs encompass refrigeration services, we got you covered.

Contact us today for more information.


package-57e5d4424c-1200x803.jpg

Each year 9.84 billion parcels get moved throughout the world. This amounts to substantial costs for businesses. 

One significant contributor to this cost is the final mile distribution. This last leg of the distribution process poses some significant challenges. 

We’ve created the ultimate guide to help shippers better understand the challenge they are facing. We also provide some solutions. That way, shippers can face their final mile dilemma head-on. 

Keep reading to optimize the distribution of products to customers. 

What Is Final Mile Distribution?

When looking at the distribution process, the final mile is the last leg of the product’s journey from the warehouse to the customer’s doorstep. The point at which the package arrives at their door. 

This last phase of the shipping process is the most expensive and time-consuming part of the entire shipment process. But it is also the key to achieving customer satisfaction. 

The Last Mile Struggle 

Think about the journey a product makes when it is ordered. The package seems to move right along. Then it gets to the local distribution center and says out for delivery. Then all progress seems to stop, and it took forever to get to the final delivery address. 

Route Inefficiencies 

That is the final mile inefficiency. The struggle here is that there are many stops and very few drops at each stop. Every time the truck stops, it takes up more time, which delays the delivery further. 

Then there is the struggle of more rural areas. Then the drop points are even further apart. It could be several miles between each delivery. 

Urban areas aren’t much better, though. What they make up for in close proximity, they lose in traffic congestion. So while the truck may not have to drive far, it will make slow progress. 

Increased Demand 

Another significant problem is the increased volume of deliveries. The more people shop online, the more packages that need to be delivered. This means more stops and increased delays. 

Increased Expectations 

Another challenge to the final mile is the increase in customer expectations. Customers expect free and fast delivery these days. This makes fast final mile delivery even more critical. 

Costs of Last-Mile Delivery 

When the total cost of shipping is broken down, the final mile costs are significant. When that couples that with the rise of free shipping, it means substantial shipping costs are now bogging down the bottom line. 

Solutions to Making Final Mile Delivery Affordable 

Now that we know the challenges that companies face, we can discuss some possible solutions. Each one addresses at least one of the two major pain points, time, and expense. 

Crowdsourcing 

When companies crowdsource, they use the power of the people to get their shipments moved. Think of it as the Uber of package delivery. 

This method can reduce the cost of multiple delivery attempts by allowing their customers to schedule specific delivery times. 

They will also save money by not having to hire full-time delivery staff as these couriers are independent contractors. The only downside is that they have increased risk as they have to depend on many different people to provide reliable and consistent service. 

Professional Local Courier 

If crowd sourcing sounds like its own logistical nightmare, then working with a single professional local courier may be more appealing. Local courier services focus on providing comprehensive coverage for a specific geographic area. 

By working with a single courier, a business can be confident of fast and consistent service. That way they can save money and provide their customers with fast, reliable service. 

Route Mapping Software 

This software allows businesses to plan out deliveries in the most efficient manner possible. Planning the right route can help them avoid unnecessary delays. It can also allow their drivers to prevent backtracking and driving in circles, which only wastes time. 

Local Brick and Mortar Distribution Centers 

If a business can get their product closer to the customer before they order it, then they can get it to them faster when they do. Consider placing physical distribution centers that are geographically close to their high order volume areas. 

Now, when a customer orders, instead of shipping across the country, they are shipping across the state. This can take their shipping down from a week to a day or two. 

Smart Technology 

Businesses can use smart technology to make their shipping process more effective. For instance, they can track package temperature, location, and weather conditions. 

They can use this data to better plan their shipping routes. This way they have more streamlined routes which will get their packages delivered faster. 

Data Analytics 

A company can use data analytics to optimize their system. This is the information they will use to determine where they should put a localized distribution center or any other options for making the delivery process more streamlined. 

Looking at delivery times is a good place to start. Track the delivery locations through GPS data. Also, pay attention to seasonal changes in order volume. 

Futuristic Options 

The future is promising for innovative ways to make final mile delivery faster and more affordable. This includes drones and autonomous cars. 

These solutions will make delivery faster and reduce the expense of having a human workforce. 

Try Out Last Mile Services Today 

If you are looking for a way to reduce your shipping costs and time, then trimming your final mile distribution is the answer. This one leg of the journey represents a significant part of the shipping cost. 

Look into alternative options such as local couriers. Or you can use technology to your advantage and plan better for optimized delivery routes. 

Request a quote for your final mile shipping needs today. 


iStock-945484100.jpg

If someone orders a product from your online store, how quickly are you able to get it to them?

The answer to that question might determine how successful your store is—or isn’t—over the next year or two.

One recent survey revealed that more than 60% of online retailers are going to offer same-day shipping to their customers by the end of 2019. It could make it difficult for companies that can’t ship items that fast to keep up.

The so-called “last mile problem” is a problem that many online stores are dealing with right now. They’re trying to figure out the most effective ways to get products into customers’ hands sooner than larger retailers can do it.

If the last mile problem has turned into a major issue for your company, there are ways to solve it. Here are the steps you’ll need to take to do it.

Learn What Last Mile Delivery and the Last Mile Problem Are

Before you can begin trying to solve your company’s last mile problem, it’s important for you to understand what last mile delivery is. It’s also important for you to have a good understanding of what the last mile problem entails.

Last mile delivery is, as its name would suggest, the last leg of the shipping process when a company ships a product to a customer. It involves taking the product from a distribution center or warehouse and bringing it to a customer’s front door.

This might seem simple enough. But studies have shown that it’s one of the most inefficient parts of the shipping process.

In fact, it makes up almost 30% of the total cost of shipping a product. It does this despite the fact that it doesn’t cover anywhere near as much ground as the other parts of the shipping process.

This is where the last mile problem comes in. This problem alludes to the unique challenges that companies face when trying to take their products the “last mile.”

Some of these challenges include:

  • Congestion in urban areas that causes products to arrive later than expected
  • Products containing incorrect or invalid addresses on their packaging
  • Customers not being home to accept their packages when they arrive at their front doors

It’s up to companies to figure out solutions to these challenges. This is the problem that they face now that many consumers are demanding next-day and even same-day delivery.

Identify the Best Ways to Manage Last Mile Logistics

At this point, you should have a better understanding of last mile delivery and the last mile problem. Now, let’s talk about some of the ways that companies are solving the problem at hand.

It’s not easy to do. But there are some solutions that are providing relief for companies that are doing their best to offer their customers the fastest shipping options.

Some companies are rethinking the way they’re automating their packaging and shipping processes. By streamlining these processes and making them more efficient, they’re buying themselves time down the line. This gives them more time to deal with last mile delivery.

Some companies are also rethinking where they put their distribution centers and warehouses. They’re putting them in places where they’re making a lot of their deliveries. They’re also opening up new distribution centers and warehouses to get closer to their customers.

But working with experienced last mile delivery companies might be the most practical solution companies have come up with for last mile logistics. They’re forming relationships with these companies and counting on them to help them deliver products on time.

Work With a Trusted Last Mile Delivery Company

Do you believe that your company might be able to benefit from working with a last mile delivery company in a big way? It could be the answer to your prayers as far as your shipping issues are concerned.

You shouldn’t work with any last mile delivery company, though. You should team up with one that knows how to make last mile deliveries in a hurry.

They should also specialize in doing more than just delivering packages. They should go the extra mile to ensure your last mile deliveries are a total success.

A good last mile delivery company will:

  • Put a premium on taking your products and delivering them as fast as they can
  • Avoid allowing congestion to stop them from making timely deliveries
  • Use the most reliable forms of transportation to protect your products during the delivery process
  • Rely on state-of-the-art technology to move items from the cargo bay of trucks to your customer’ front doors
  • Offer packaging removal and assembly to customers who request it
  • Ask for signatures to confirm deliveries and to show that customers accepted them

Your last mile delivery company should know how to make the final step in the shipping process go smoothly. They should also make every effort to make sure that your customers are happy with your company when everything is all said and done.

By working with this kind of company, you can eliminate the last mile problem. You can also show your customers you’re committed to providing them with the most pleasant shopping experience possible. 

Make the Last Mile Problem a Thing of the Past

The last mile problem is something that’s taking a toll on all online retailers right now. From small mom-and-pop shops to much larger conglomerates, there is a push to solve the problem across the board.

Is your company struggling to find the right solutions for last mile logistics? We would love to help by serving as your last mile delivery company.

We have drivers who can make deliveries on your behalf at a moment’s notice. They can go above and beyond to keep your customers happy and prevent the last mile problem from limiting your company’s growth.

Contact us today to learn more about our excellent last mile delivery solutions.


neither-snow-nor-rain-asap-courier-miami-fl.jpg

Have you ever experienced delays when it comes to online shopping?

If not, then you should consider yourself lucky. Most people encounter problems when it comes to online shopping. Most of the time, they only experience a delay of 1 day or more, but others have it much worse.

Sometimes, customers receive their orders with delays reaching up to a month. Others don’t receive it at all because of errors during shipping. With online shopping becoming a crucial part of everyday life, how can you make sure this kind of thing doesn’t happen to you?

Last mile delivery services are the solution.

Final mile delivery ensures that there are no problems when it comes to online shopping. This makes one of the must-have qualities of a great courier service.

What is it and how can it help you? Read what’s below to find out how important this service is.

1. What Does Last Mile Delivery Mean?

It is a term named so because it is the final stop of a package before it reaches your home. This means that your package first arrives at a location close to its final destination. Workers perform all kinds of checks to confirm everything is in order before sending it to you.

Often, these locations are distribution and fulfillment centers. With many fulfillment and distributions scattered across the United States, this means the package may be closer to the customer. This makes it an important service to have if businesses aim to please their customers.

Last mile logistics also focus on evolving the e-commerce scene. Many employees grind to think of ways to better their services for their clients. So, you can expect the e-commerce scene to get better as time goes on.

However, this service does not exist without its own drawbacks. It is expensive to avail in this service. With people also expecting to not pay anything to cover for shipping fees, it’s up to the retailers to shoulder the hefty expenses.

It’s also a time-consuming process. While it’s not much of a problem in a busy metropolis, rural areas suffer the problem of delivery time.

Dropping areas are often few and far between there. This means that it may take a while for customers living in such areas to get their orders.

2. Importance of Last Mile Services

As mentioned above, online shopping is becoming important for individuals and businesses. Imagine that no one receives their packages after arriving at the drop point. People will have to go to the distribution or fulfillment centers themselves.

This may turn people away from the e-commerce scene, which may make people relying on e-commerce jobless. It may also result in people crowding the fulfillment and distribution centers. This is where last mile solutions come in.

Last mile couriers are responsible for delivering a client’s order to their doorstep. This makes it important in keeping e-commerce as a productive business.

This is because it provides customers with convenience. It’s important to provide them with convenience because most of the time, they expect to receive such treatment. Doing this ensures that they avail of the same services again in the future.

The last mile service also gives shoppers more choices in customizing their deliveries. For instance, they can choose where the final drop-off will be in. Other customization options also include some notes the clients can write like special delivery instructions or directions to a customer’s home.

This service also allows other courier services to become relevant. Amazon Prime is a dominant presence in e-commerce. This is because they’re popular and they provide many delivery options.

Last mile services give other couriers a chance to stand against Amazon Prime. This gives them the opportunity to provide deals to appeal to their customers. This keeps the e-commerce market competitive.

3. Benefits of Last Mile Services

Last mile services offer many benefits. These range from customer satisfaction to technological advancements for the market.

Next Day Shipping

A big part of keeping customers satisfied with courier services is time. People are likely to employ the same courier service if they receive their package earlier than expected. This pushed many retail services to think of faster ways to deliver packages.

This gave birth to the next day and same day shipping. Same day shipping was a great idea, but it relied on too many factors. For instance, the closest fulfillment center had to have the exact product on hand.

This is the reason why many retailers opt to provide next day shipping instead, which 73% of last mile services provide. This made sure their customers didn’t have to wait long while being realistic enough to fulfill the promises they made to deliver their orders on the next day.

Crowdsourcing

With e-commerce branching out, many people also branch out to find innovative solutions to their delivery problems. Many businesses resorted to sourcing their delivery tasks to suitable individuals.

This gave birth to the term crowdsourcing. This is where retailers employ other services to deliver packages faster than expected.

For example, Amazon hires Uber drivers to take part in their Amazon Flex program. They make use of their skills to deliver packages to their customers an hour after they order it.

This not only benefits the retailers but also gives people more job opportunities. This means that the economy of a country will grow as a result of last mile services. This also means there will never be a shortage of last mile carriers.

Technological Advancements that Support Last Mile Services

As e-commerce grows, there also technologies that grow to support them. For example, drones are now used by some companies to deliver packages.

There is even a courier robot fresh out of development. People can use them to deliver anything from parcels to groceries. All people need to do is download an app to be able to place an order.

Those are only a few examples of how technology helps last mile services. Many more are in development. This means last mile services will become faster and more advanced as time goes on.

Learn the Importance of Last Mile Delivery Services Today

Now that you know what last mile delivery services do, you know how important they are in the shipping process. Avail in one now!

In need of a courier service? Contact us here and we’ll provide the best courier service you deserve.