There is no doubt. Online is the new frontier in shopping. The vast majority of Americans do their shopping online. If you already sell products online, congratulations. Yes, really. You deserve the thumbs up. As recent as 2016, over 50 percent of small businesses didn’t have a website. Now, it’s one thing to have an e-store, and it’s quite another to make it successful. One of the biggest factors that contribute to the success of an online business is the choice of a courier service. An unreliable courier will break your business, while an efficient one will grow your business. But how do you find an efficient courier? In this article, we’re sharing tips for finding the best courier service in Ft. Lauderdale, FL. Keep reading.
When hunting for the best courier service in Ft. Lauderdale, look at the size of its human (drivers and other delivery personnel) and nonhuman (warehouses, vehicles and motorcycles)
This is crucial because a courier without enough manpower will affect your delivery schedules. If you have lots of orders to ship, such a courier will keep your customers waiting as it may lack the resources to make deliveries when needed.
Your ideal courier service should have enough manpower and facilities to handle your delivery needs, especially when business is busiest.
Don’t shy away from asking a potential courier to tell you the number of vehicles in its delivery fleet, as well as the number of delivery personnel on its payroll.
Quality of Customer Service
In any industry, customer service is crucial to business success. In shipping and logistics, customer service is even more important. There is probably nothing as frustrating as struggling to contact a courier who is now the custodian of your merchandise before they reach the buyer.
As such, you should have a specific focus on the quality of customer service before hiring a courier.
Are they available 24 hours, 7 days a week? How soon do they respond to your queries? Try dialing their customer service number or sending a message to their email and see how quickly you get hold of their representatives.
A courier with the best customer service will not please you, but also your customers. Won’t you be pleased to know a delivery man will deliver a package to your customer with a smile?
Consider Ease of Use
In today’s modern world, shipping services are highly digitized.
Gone are the days when you had to make frantic phone calls to a courier and fill out delivery details for several orders on physical paperwork. Today, all you need to do is log into a courier’s online portal, enter all the relevant details, submit and let the courier do the rest.
However, not all couriers have been able to implement an ordering system that’s easy to use. Avoid such couriers.
The best courier in Ft. Lauderdale will have an ordering system, be it web-based or mobile-based, that’s simple to use. It should also provide a tracking tool that enables you to monitor deliveries, right from the time packages leave your store to the time they reach their owners.
Similarly, if a product is being returned, you’ll be able to track its movement.
Cost of Services
When finding the best courier service in Ft. Lauderdale, look into the cost of services.
While all businesses have primary goals to save money, be wary of couriers offering the cheapest services around. Keep in mind, hideous businesses are looking to make a quick buck, and to do that they offer the lowest prices. Often, quality of service is poor.
This, though, doesn’t mean you settle for the priciest courier. Find a quality courier that offers competitive prices, and throws in discounts from time to time.
Professionalism and Transparency
Even though professionalism and transparency appear to be aspects of customer service, they are not.
It’s one thing for a courier to respond to your queries promptly, and it’s quite another for them to offer you truthful and verifiable information regarding your deliveries.
The best courier has a professional look; from uniformed delivery personnel to well-cleaned and maintained vehicles.
When a courier in Ft. Lauderdale offers quality services to its clients, you can also count on it to have lots of positive online reviews.
When hiring, go online and do some digging. Type in the name of your preferred courier and see what previous clients are saying about it. If it has unprofessional delivery personnel, you’ll certainly find customers of the courier’s clients complaining online.
It goes without saying that you should settle for a courier with positive reviews.
Alternatively, you can ask for recommendations from other local businesses.
Properly Registered and Licensed
In many states, including Florida, couriers need to be licensed to operate.
Therefore, the best courier service in Ft. Lauderdale must have the relevant licenses. Don’t shy away from asking to see the business registration and licensing documents. Conduct a search to verify the information.
It’s also important to go with a courier service that has sufficient courier insurance. This will ensure you are compensated for any loss or damage that occurs when the goods are in their custody.
The Best Courier Service in Ft. Lauderdale Is Here!
Without a doubt, you now have the information you need to find the best courier service for your business.
Still, as a business owner, you may not have the time to conduct sufficient research and find this company. But don’t worry about that, because you have a solution right here.
At ASAP Courier, our primary goal is to make successful deliveries to our clients’ customers in Miami, Fort Lauderdale, Boca Raton and West Palm Beach. With 285 drivers, you can count on us to make your customer happy with fast deliveries.