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National Courier Service | Same Day Delivery Management Specialist

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Each year 9.84 billion parcels get moved throughout the world. This amounts to substantial costs for businesses. 

One significant contributor to this cost is the final mile distribution. This last leg of the distribution process poses some significant challenges. 

We’ve created the ultimate guide to help shippers better understand the challenge they are facing. We also provide some solutions. That way, shippers can face their final mile dilemma head-on. 

Keep reading to optimize the distribution of products to customers. 

What Is Final Mile Distribution?

When looking at the distribution process, the final mile is the last leg of the product’s journey from the warehouse to the customer’s doorstep. The point at which the package arrives at their door. 

This last phase of the shipping process is the most expensive and time-consuming part of the entire shipment process. But it is also the key to achieving customer satisfaction. 

The Last Mile Struggle 

Think about the journey a product makes when it is ordered. The package seems to move right along. Then it gets to the local distribution center and says out for delivery. Then all progress seems to stop, and it took forever to get to the final delivery address. 

Route Inefficiencies 

That is the final mile inefficiency. The struggle here is that there are many stops and very few drops at each stop. Every time the truck stops, it takes up more time, which delays the delivery further. 

Then there is the struggle of more rural areas. Then the drop points are even further apart. It could be several miles between each delivery. 

Urban areas aren’t much better, though. What they make up for in close proximity, they lose in traffic congestion. So while the truck may not have to drive far, it will make slow progress. 

Increased Demand 

Another significant problem is the increased volume of deliveries. The more people shop online, the more packages that need to be delivered. This means more stops and increased delays. 

Increased Expectations 

Another challenge to the final mile is the increase in customer expectations. Customers expect free and fast delivery these days. This makes fast final mile delivery even more critical. 

Costs of Last-Mile Delivery 

When the total cost of shipping is broken down, the final mile costs are significant. When that couples that with the rise of free shipping, it means substantial shipping costs are now bogging down the bottom line. 

Solutions to Making Final Mile Delivery Affordable 

Now that we know the challenges that companies face, we can discuss some possible solutions. Each one addresses at least one of the two major pain points, time, and expense. 

Crowdsourcing 

When companies crowdsource, they use the power of the people to get their shipments moved. Think of it as the Uber of package delivery. 

This method can reduce the cost of multiple delivery attempts by allowing their customers to schedule specific delivery times. 

They will also save money by not having to hire full-time delivery staff as these couriers are independent contractors. The only downside is that they have increased risk as they have to depend on many different people to provide reliable and consistent service. 

Professional Local Courier 

If crowd sourcing sounds like its own logistical nightmare, then working with a single professional local courier may be more appealing. Local courier services focus on providing comprehensive coverage for a specific geographic area. 

By working with a single courier, a business can be confident of fast and consistent service. That way they can save money and provide their customers with fast, reliable service. 

Route Mapping Software 

This software allows businesses to plan out deliveries in the most efficient manner possible. Planning the right route can help them avoid unnecessary delays. It can also allow their drivers to prevent backtracking and driving in circles, which only wastes time. 

Local Brick and Mortar Distribution Centers 

If a business can get their product closer to the customer before they order it, then they can get it to them faster when they do. Consider placing physical distribution centers that are geographically close to their high order volume areas. 

Now, when a customer orders, instead of shipping across the country, they are shipping across the state. This can take their shipping down from a week to a day or two. 

Smart Technology 

Businesses can use smart technology to make their shipping process more effective. For instance, they can track package temperature, location, and weather conditions. 

They can use this data to better plan their shipping routes. This way they have more streamlined routes which will get their packages delivered faster. 

Data Analytics 

A company can use data analytics to optimize their system. This is the information they will use to determine where they should put a localized distribution center or any other options for making the delivery process more streamlined. 

Looking at delivery times is a good place to start. Track the delivery locations through GPS data. Also, pay attention to seasonal changes in order volume. 

Futuristic Options 

The future is promising for innovative ways to make final mile delivery faster and more affordable. This includes drones and autonomous cars. 

These solutions will make delivery faster and reduce the expense of having a human workforce. 

Try Out Last Mile Services Today 

If you are looking for a way to reduce your shipping costs and time, then trimming your final mile distribution is the answer. This one leg of the journey represents a significant part of the shipping cost. 

Look into alternative options such as local couriers. Or you can use technology to your advantage and plan better for optimized delivery routes. 

Request a quote for your final mile shipping needs today. 


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courier service

Want to keep your customers happy and loyal? One great solution is to offer faster delivery services.

Instant delivery is becoming the focus of many retailers online. Amazon is even going as far as using drones for this purpose. Although that’s the case, companies are still finding it hard to meet the demands.

The whole supply chain management and planning involves several processes. From the packing of the item to the receiving, companies should give importance to every step. These steps then involve several handlers, including the final mile carrier.

Wait, what is the final mile carrier? Well, it’s a crucial service for businesses and customers alike. Read on to find out what it is and why it’s valuable.

What is a Final Mile Carrier?

The term “final mile” or “last mile” refers to the final leg of the transportation of goods. It’s the movement of the package from the hub to the end user, which can be a business or the home of the recipient. The term is quite misleading, as this leg can range from a few of blocks to 100 miles.

In other words, it’s the part in the delivery process that matters most to the customers. After all, the transport of their parcel from the origin to the hub and the other points in between is none of their concern.

As such, the management should put greater importance in last mile deliveries. It’s the part of the process that the customers are aware of.

The final mile carrier is, therefore, the service that handles the final leg.

Why is Last Mile Delivery Important?

With the growing demands of consumers and businesses alike, last mile deliveries have also grown to be an important part of the whole process. Here are the exact reasons why.

1. Growing E-Commerce Market

The e-commerce market has had an exponential growth since it appeared. Still, we haven’t even seen its final form.

Experts are expecting it to grow even further. This means the demands for a reliable last mile carrier are growing as well.

2. Diverse Shipping Options

Businesses should be able to provide various shipping options to their customers. Although this puts importance on the whole process, the last mile is important in and of itself.

Businesses must be able to ship the parcel to the customer whenever and wherever they are. This presents the challenge of figuring out the logistics of getting a product to the customer’s location. The final mile carrier solves this issue as it commits to delivering the package at any location.

3. Convenience for the Customer

Buying a product is more convenient nowadays as online shopping, two-day shipping, and online payments are available. However, customers want even more. They want faster deliveries that are, at the same time, cheap or even free.

The customer demands are among the biggest challenges of last mile deliveries. To be able to continue providing a fast and affordable option, carriers must implement new technologies and processes.

Furthermore, the final mile delivery depends on other factors in the supply chain. It takes all the efforts of all companies involved to be able to deliver the package on time and without a hitch.

What happens if the package arrived late to the hub? Whenever a package is out of schedule, it’s up to the last mile carrier to fix it. Customers only know that the last mile delivery person is late and not why or how.

4. Customer Satisfaction

The last mile delivery persons are the face of the whole process. As such, they’re responsible for ensuring the satisfaction of the customers.

Reiterating the point above, the parcel must be on time so as not to cause an inconvenience to the customer. Of course, the package must also be in good condition when it arrives in the doorstep.

This means that the post-purchase might be as important as the shopping experience. Customers now judge how the delivery person dresses and if he/she is respectful. For this reason, businesses must choose a good company that will also serve as a representative for the brand.

Challenges of Last Mile Logistics

Being that the last mile delivery involves the customers, it can have greater challenges than the other parts. Perfecting it has become a necessity, although we’re still far from doing that. Here are a couple of challenges that last mile deliveries are facing.

Customers Want to Customize Their Experience

In the past, customers don’t have many expectations. They’ll be happy to receive a package a month later. Today, however, they want their items on their doorstep that same day.

More than that, they also want to be able to customize their experience. They want control over where they want to receive the item. Do they want it on their home or at a certain pick-up point?

They also want to be able to dictate a time most convenient for them. This is understandable as people are busier than ever.

However, this is a great challenge for final mile carriers. They not only have to deliver the package as fast as they can, but they also have to make sure that it’s within a certain timeframe.

There are a Lot of Unpredictable Circumstances

Last mile carriers also have a lot of risks. When a customer isn’t home, it’s an immediate loss for the company. Someone might also steal the package, the blame for which will go to the courier service.

What happens if there’s a heavy congestion on the street? What happens if there’s an accident on the way, causing a build-up of cars? There’s a chance of the package arriving late, thus missing the customer at home.

Moreover, this isn’t a simple case of being ready for such circumstances. The same-day and two-day deliveries don’t provide much room for emergencies and other unexpected events.

Finding the Right Partner is Important, Too

The challenges above highlight the fact the final mile carrier is important. If you’re looking for a trustworthy carrier that you can rely on as a partner in providing a great customer experience, don’t hesitate to contact us now! Let’s discuss the right logistics solutions for your business.