As a company, you need to ensure you’re providing top-level service to everyone you do business with. This means partners, customers and other businesses in your area. If you have regular shipping requirements, you need to work with an experienced courier service that has the resources and capabilities to offer quick and reliable delivery and pick-up. The company you hire is an extension of your business. Not only are you trusting them with your products and important documents, they’ll also be the point of contact for the recipients. It’s important you do a little homework before choosing a Ft Lauderdale courier service.
Below are some tips on what to look for.
Can They Meet Your Needs?
Before you decide on a company, you need to determine exactly what your shipping needs are. Do you require national freight shipping or mainly just need on-demand courier services in Ft Lauderdale?
The frequency with which you’ll need service along with the size of your packages also comes into play.
You need to make sure the company you hire can easily accommodate very large deliveries if you expect to have them. You should also be upfront about how often you’ll need deliveries and pick-ups so a business can let you know if they can handle the workload.
Consider whether you often require speedy, rush services. This is very important if you deal with time-sensitive documents. You don’t want to end up losing business because you’re not working with the right Ft Lauderdale courier service.
Refrigerated service isn’t something every company has the capability to provide, so make sure and ask companies about that when shopping around.
Also look into their ordering process. Can it be done easily over the phone or online?
A Good Track Record
Your company’s reputation is a stake when you work with a delivery service. You need to be sure you hire a business with a track record of success.
It’s a good idea to check how long a company has been in business in your area. A good Ft Lauderdale courier service will have a strong local reputation, and that means they pride themselves on reliable transport.
A good tactic is to ask for personal referrals from other business owners or professionals you know. A personal referral is great because you get a first-hand account of how a company conducts business.
Checking online reviews is also a good way to get feedback from prior customers. Reviews are readily available on sites like Yelp, Bing, and on social media. If you notice frequent negative reviews for a specific organization, you should probably keep looking.
You can also check out a service’s rating with the Better Business Bureau and see if they’re members of local organizations like the Chamber of Commerce.
Take the appearance of a company’s drivers and trucks into consideration when shopping around. Remember, they’re an extension of your business, so it’s important they look professional.
Find out if a Ft Lauderdale courier service requires their drivers to wear uniforms. This is much better than a person in regular clothes showing up to deliver a package. A uniform helps designate them as a courier service and just looks more professional.
You should also make sure they have reliable trucks that are well maintained and look good. If a company has poor-quality transportation, this is probably a reflection of the kind of service they provide.
Do They Offer Tracking?
Tracking packages is extremely important for businesses. This is critical if you often work with time-sensitive documents and products. You and your staff need to be able to check this status of a delivery at any time.
Look into a courier service’s tracking capabilities before you hire them. Do they have an online tracking tool, or do you have to call them directly? If you rely on a courier every day, you probably want online tracking, simply for convenience purposes.
If a business offers online tracking, it should be easy and user-friendly. Have a look at their portal before you hire them and make sure it’s not overwhelming.
It’s also a good idea to ask if they will provide proof that a delivery has been dropped off. This is a great service if your office is routinely busy, yet still needs to know when a package gets delivered.
Good Customer Service
The Ft Lauderdale courier service you hire should have a track record of good customer service. This doesn’t only apply when dealing directly with you. The courtesy of their drivers when making deliveries is also important.
This all goes back to the fact that a courier is an extension of your business. Although they don’t work directly for you, they’re a part of your operation and should employ friendly and professional customer service on every delivery.
A great way to gauge this before you hire someone is through customer reviews. When people have a bad experience with a company, they want others to know. This also applies when someone has a positive experience.
Check online reviews and keep your eyes open for frequent negative comments pertaining to customer service or professionalism. You can also get a good idea how important customer service is to a company by their demeanor on the phone or via email.
Make sure the service you hire has pricing that’s in line with industry standards. They should also be upfront about all costs or hidden fees.
Be wary of a courier service that advertises extremely low rates. There’s a good chance they’re trying to attract quick business. The service they provide will likely be sub-par.
The company you hire should have fair rates when compared to other businesses in the area.
Find the Best Ft Lauderdale Courier Service
Finding the best service in your city shouldn’t be a problem if you follow the tips discussed above. A good rule of thumb is to hire someone you feel confident can provide reliable service and be a good representative for your business. This will give you the peace of mind that every time a package leaves your office, it’s in good hands.
We offer a full range of courier and warehousing services in the Ft Lauderdale area. Contact us today to discuss your options.