Owning a small business is a risky endeavor. In fact, nearly 50 percent of all small businesses fail within the first five years of operation.
Therefore, when it comes to running your business, you accept only the best from yourself and your employees. It’s only natural to expect the best from a courier service as well.
However, as the courier industry is growing and new players are constantly entering the field, how can you know which one is right for your business.
Keep reading for the top tips on finding the best courier in your city.
What Courier Do Other Businesses Recommend?
One of the best ways to determine the best courier in town is by asking other local businesses. You can call businesses of all kinds, even ones similar to yours or competitors. Who will have a better or more accurate opinion on what type of courier you should use?
You can reach out through emails, visit local stores, or call the main offices. There’s no need to be shy.
Have You Sought Recommendations on Social Media?
If you feel uncomfortable reaching out directly to other local businesses, there’s another way to find recommendations for the best courier in town. Most American adults have at least one social media profile. Use this to your advantage.
Facebook has community pages dedicated to buying, selling, and trading goods, as well as sharing information. This includes recommendations. Join one of these pages and shout out a request for courier recommendations for your business needs.
You’ll likely get dozens, if not hundreds of recommendations and other suggestions, such as which businesses to stay away from.
What Courier Service Has the Best Reviews and Testimonials?
Once you have a few courier companies in mind, start doing your homework. Use Google, Yelp, Facebook, the Yellow Pages, and other sources to find reviews and testimonials.
The best way to determine a company’s quality and customer service is by seeing what their customers have to say about them. You can often find reviews and testimonials on the couriers’ websites as well.
Where Do They Ship?
Next, to find the best courier, determine your shipping needs. If the majority of your shipments are going to be local, then hiring a courier who specializes in local deliveries is your best and most appropriate option.
However, if you do a lot of national and/or international shipping, you need a courier service that can cover it. These courier services can handle national and international shipping in-house or through other affiliates. Regardless, you need to know your packages will get to their destinations and in a timely and cost-efficient manner.
Are They Reliable?
An important question to ask when looking for the best courier service pertains to their reliability. If they guarantee a shipment will arrive at a certain time, will they deliver on that promise?
You’ll be able to get a lot of this information through the reviews and testimonials left by other clients. However, you can get a good idea of their reliability based on the guarantees and warranties that they offer.
If they don’t offer you any guarantees or any type of refund based on failed or late deliveries, perhaps you should look for another courier service.
Can You Track Shipments?
Knowing the location of your shipments is important for you and your customers. You both need to be able to get online at any time and track down the shipment, as well as where it is in the delivery process.
The best courier for your company will likely be one that offers up-to-date tracking on all deliveries for both you and your customers. This is especially helpful if a package doesn’t arrive on time or gets lost in-route.
How Competitive Is Their Pricing?
As with any business, find the best courier means finding the one that best fits your budget. However, keep in mind that cheaper doesn’t always mean better. Some of the more expensive courier services offer perks that the others don’t.
These can include extensive insurance policies to protect your shipments, warranties or guarantees on deliveries, 24-hour operations, storage, eCommerce warehousing, packaging, etc.
At the end of the day, you must go with what best suits your business’s needs, whether it be budget or perk-related.
Do They Insure Shipments?
Another important aspect of courier services is the type of insurance they offer on your packages. If something is lost, damaged, or stolen while in-route to it’s delivery location, you shouldn’t be held financially responsible.
A good courier service will offer 100 percent insurance on all packages, should you opt for that option. Take a good look at the terms and conditions in the contract before hiring a courier. A good insurance policy could be the difference between the right service and the wrong one.
What Are Their Hours of Operation?
Finally, take a look at the operating hours of any courier services you’re considering hiring. As a perk to your customers, you may want to offer overnight shipping. However, that means the best courier service for you will operate within those hours.
If you’re dealing with time-sensitive products and your costumers are relying on you, consequently, you’re relying on your courier service.
Are They the Best Courier for Your Business?
Looking for the best courier? We offer a myriad of services including local deliveries, air freight shipping, refrigerated shipping, last-mile home deliveries, rushed courier services, and warehousing.
Give us a call today or contact us to get a free quote. We will do everything in our power to help you and your business make on-time, successful deliveries to your valuable customers.